From its implementation to its handling, the roll-out of a CAD/CAM software within the company is a major project, which requires the mobilization of human resources over time. Aware of this central issue, TOPSOLID places support and proximity to its customers at the heart of its value. In doing so, the CAD/CAM software solution publisher enables the company to overcome the obstacle of complexity inherent in the implementation of tools that are essential to its development. The company makes sure that its project is completed more quickly. How does this proximity translate? How does TOPSOLID support TopSolid users in the long term? Explanations.
Support starting from the preliminary phase of the CAD/CAM project
A CAD/CAM project is carried out in several stages. In advance, the company defines its objectives and establishes its specifications in order to choose the most suitable solution. This step can be difficult for the company: what are the business specificities to be taken into account when choosing the software? What features are required to get the maximum benefits from the tool? Managers do not necessarily have an outside perspective of their business, nor do they necessarily have an in-depth knowledge of the workings of CAD/CAM software.
This is why TOPSOLID deploys its teams to your company even before choosing a software.
A sales representative and a specialized technician will have a meeting with you in order to identify the technical and economic constraints related to your project and/or business, and will therefore explain your technical requirements.
Your technical requirements and the necessary budget are then evaluated.
At the end of this meeting, a second meeting is organized at your location in order to make a customized presentation to your teams. The demonstration/presentation is adapted according to the requirements jointly determined during the first meeting. You are able to make an informed decision when choosing your tool by discovering how it works and the benefits of a customized solution for your company’s needs.
Installing a CAD/CAM software is a long-term investment, therefore it is essential to choose the most suitable solution: this is what TOPSOLID allows you to do thanks to its support and personalized advice starting from the preliminary stage of your project.
Certified training for your teams in our TOPSOLID agencies
Each TopSolid offer includes a comprehensive training course provided to your users at a TOPSOLID agency. The publisher of TopSolid products has at least five agencies in France, for beneficial geographical proximity. Paris, Nancy, Nantes, Lyon or Toulouse: you can deploy your training teams in the agency of your choice.
TopSolid training courses are recognized by the French State and are saved in the CNCP inventory. Being holders of recognized certification, your teams have significant added value and firmly expand their field of expertise. The company is reaping considerable benefits.
Do you have specific constraints? TopSolid course instructors can travel to your location: a dedicated consultant will visit your company directly for whatever period of time is required to successfully deploy and configure your solution and at the same time, ensure that your teams are efficiently trained.
Expert advisers available by telephone to answer any question
Holder of a CAD/CAM software license, you can benefit from unlimited customer support for a minimum period of 6 months via the TOPSOLID hotline. You can therefore benefit from direct and priority contact with professionals based in France: thanks to a competent and responsive customer service, able to individually monitor your portfolio, you are supported in the initial stages of the implementation of your CAD/CAM solution. This form of telephone support is reassuring: the teams using the TopSolid tools know that they can rely on experts if ever there are any questions, doubts or difficulties whatsoever.
Your project is implemented in the best conditions, quickly and efficiently.
Please note: using the hotline services is an opportunity for TOPSOLID to identify the recurring problems of its customers. TopSolid products can therefore be regularly updated and improved in line with the requirements and needs of users expressed during their conversations with customer service representatives. Thanks to its close relationship with customers, TOPSOLID is able to offer even more efficient and better adapted solutions.
Maintenance throughout the duration of your CAD/CAM license for long-term relationship
At the end of the six-month free hotline service, you can opt for a specific maintenance contract. You will have unlimited access to a dedicated customer support for the duration of your license agreement. This contract also gives you access to every new version of the software, thus guaranteeing the sustainability of your investment.
At the same time, TOPSOLID offers you access to the new training courses that are essential in the context of the development of your TopSolid CAD/CAM software. You should provide your users with certified training each year.
TOPSOLID is the only player on the market to offer an integrated modeling (CAD), manufacturing (CAM) solution via its TopSolid products. Beyond in-depth business expertise, TOPSOLID develops its close relationship with its customers on a daily basis. This is essential to develop CAD/CAM software in accordance with the user needs. TOPSOLID sets itself apart by supporting its customers in the field and offering a personalized consulting service throughout all phases when implementing their CAD/CAM software. This is why companies of all sizes have trusted TOPSOLID and have entrusted it with their projects for more than a quarter of a century. From small and medium sized companies to large groups, every company has a lot to gain from implementing innovative tools internally. TOPSOLID allows you to access it. Take a look at some of our loyal customers.
TopSolid CAD/CAM Product Range